Terms & Conditions
These online terms and conditions are additional to and should be read in conjunction with the General Online Terms and Conditions below.
1.1 The purchase of products from this site is governed by the terms and conditions of sale as set out below. These are offered as additional protection to you and do not affect your statutory rights as a consumer. The technical data and suggestions for use contained on this web site and in any literature provided by us are correct to the best of our knowledge, and offered in good faith. The statements do not constitute a warranty, expressed, or implied, as to the performance of these products. As conditions and use of our materials are beyond our control, we can guarantee these products only to conform to our standards of quality, and our liability, if any, will be limited to replacement of defective materials. All technical information is subject to change without notice. However we cannot accept liability to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.
1.2 Whilst we will make all reasonable endeavours to ensure that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves, this cannot be guaranteed. We may at any time make changes to this site, the products we sell and their details, including prices. All changes shall be reflected on the website as soon as reasonably possible following when they are made.
1.3 These terms and conditions only apply to the online shop and not to any physical shops or other outlets where the same or similar products may be purchased.
2. Price and Payment
2.1 The prices for products displayed for sale on this site are as set out on the site and are exclusive of VAT. Delivery may be charged in addition to the cost of the products and where applicable this is clearly displayed and included in the Total Price of the Order where applied. Prices and delivery costs are valid and effective only for delivery in mainland United Kingdom and excludes delivery to any offshore areas. All prices are displayed in UK pounds (sterling) and all orders shall be charged in this currency including credit and debit card transactions. For the offshore areas, Republic of Ireland, USA, The European Union, Australia and other destinations, please ask for a separate quotation.
2.2 We currently accept payment by Paypal, credit cards, debit cards and cheque and will also accept payment by bank transfer. Please ask for bank details if bank transfer is the preferred method, or if you wish to pay by direct debit, that can be arranged. We currently accept most credit and debit cards we do not store credit card details nor do we share customer details with any 3rd parties.
In using the www.paco-systems.co.uk web site you will be asked at various stages to provide information about yourself and details needed to process payment for the goods you order. This will predominantly take place in the ‘check out’ procedure. The only information collated will be that to allow Paco Systems to process your order. We do not sell, trade, or rent your personal information to third parties.
We also use your information to process your order; giving delivery details to our suppliers and processing payment through our secure banking facility.
If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact us by email from any page.
By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Paco Systems in the manner as set out in this policy.
4. Legal Capacity
Any person under the age of 18 who wishes to make a purchase must find an adult such as their parent to place the order for them in the parent or guardian’s name. By placing an order with us you are giving us your express assurance that you are at least 18 years of age.
5. Ordering and Delivery
5.1 We cannot dispatch your order until it has been paid for in full and payment of your order shall create a legally binding contract between us. We reserve the right not to supply you at our discretion.
5.2 Upon placement of an online order an acknowledge your order will be sent to the e-mail address you provide at the time of making the order. We cannot guarantee your receipt of this confirmation e-mail since this may involve factors outside of our control.
5.3 Goods in stock will usually be dispatched by carrier such as FedEx or other as necessary/Royal Mail within 72hrs, or we will endeavour to process orders within 14 days, but please allow a maximum of 28 days for delivery. In the event that there are delays in supply, for whatever reason, we will do all we can to keep you advised.
5.4 We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by any circumstances or cause beyond our reasonable control.
5.5 Please remember when you sign for the goods to check that the packaging is intact and sealed / unopened. If the goods are obviously damaged, simply reject the consignment.
In all circumstances please inspect and advise us within 24 hours of receipt if goods are damaged. Our carriers do not accept responsibility for damaged goods beyond this period of time.
6. Right to cancel
6.1 You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days after the date of delivery of the products.
6.2 Your right to cancel does not apply to any products made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
6.3 If you are cancelling a contract for the purchase of a product, you must follow the Returns procedures set out below.
7.1 If any products are to be returned, you must comply with the returns procedure set out herein. In that case we will accept any returned products if the return is complete and accompanied by the details set out in 7.2 below and, in the case of an order which you wish to cancel, if the return is in unused and re-saleable condition and is not a product in one of the categories notified in 6.2 above.
7.2 To return a product, you must first inform us in writing by letter, fax or email giving a reason for the return. We can then reply providing a return address for the goods. Goods returned without authorisation may be refused.
Except in the case of defective goods, all returned items must be returned unopened in the original packaging in a saleable condition. Please enclose a note giving the reason for the return together with details of your name, product ordered and quantity ordered and a copy of the delivery note where applicable.
In the case of a defective product, please provide a full description of the fault in the letter, fax or email. However, due to the nature of the products, defective goods will have to be investigated on an individual basis.
If you are cancelling a contract for the purchase of a product, please give the reason for return as “Contract Cancellation” and package the product securely and send it to the address we provide within fourteen working days of the date the item was delivered to you.
For your protection we recommend that you use a carrier service that accepts such products and that the goods are insured, as we cannot be held responsible for loss or damage whilst being returned. This returns policy does not affect your statutory rights.
7.3 If there is a defect in the goods then we will be happy to refund the delivery charges incurred in sending the product to you and your costs in returning it to us. Otherwise you will be responsible for those charges. You will remain responsible for the costs of any other services involved.
General Online Terms and Conditions
1. Definitions “Agreement” means the terms and conditions referred to below, in respect of which you agree to be bound in the event that you access or use the Web Site (as defined below). “User” means you, the Web Site User. “Disclosed Information” means any and all material disclosed by the User. “Information” means any and all material contained in the Web Site (as defined below) which is delivered by or on behalf of Paco Systems or any associates thereof. “Web Site” means any Paco Systems web site and in particular, but not limited to:- www.paco-systems.co.uk
2. Ownership of the Web Site The Information contained on the Web Site is owned by, licensed or authorised to Paco Systems its assignees, licensees or sub-licensees thereof and the copyright in the text, artwork, graphics and images on the Web Site is owned by Paco Systems or its licensors or its content or technology providers except where otherwise specified.
Paco Systems can be contacted as follows:
18 Broadridge Close
Devon TQ12 1YE
Tel: 01626 207064
VAT Number: 592 5647 93
3. Basis of Use of the Web Site The User agrees to the following:-
a. that it understands, acknowledges and accepts the exclusion of liability and disclaimer provisions contained hereafter;
b. that subject to Clause 3(f) it will only view the Information for its own private purpose and it will not publish, reproduce, store or retransmit any of the Information contained in the Web Site at any time;
c. that it shall not use the Information or the Disclosed information for any unlawful purpose or in any unlawful manner or for any purpose or in any manner not unauthorised by this Agreement;
d. that it shall not use or interfere with the Web site, the Information or the Disclosed Information other than in accordance with this Agreement and without limitation in such a way so that all or part of the Web Site, the Information or the Disclosed Information is or could be interrupted, reproduced, stored, retransmitted, published, damaged, rendered less efficient, corrupted or in any way impaired;
e. that it shall not use the Web Site, the Information or the Disclosed Information in any manner which may constitute an infringement of any third party rights (including but not limited to rights of copyright, trademark or confidentiality);
f. that it shall not use the Web Site to retransmit any material for the purposes of publicity, promotion and/or advertising without the prior written consent of Paco Systems;
g. that it shall not run any tools on the Web Site that systematically retrieve web pages for offline or online viewing; whether it be for personal, commercial, experimental, educational or any other use (please also refer to Clauses 3b to 3f);
h. that in the event that it has any right, claim or action against any other User or third party arising out of the use of the Web Site, it shall pursue such right, claim or action independently of and without recourse to Paco Systems;
i. that all intellectual property rights (including without limitation copyright, trademarks and all other rights) whatsoever in the Information and the Web Site shall remain vested in Paco Systems at all times;
j. that it acknowledges that Paco Systems has no obligation to provide the Web Site or any Information or to ensure that the User is able to use, provide and/or access the Information, the Disclosed Information and the Web Site;
k. that it will indemnify and keep indemnified Paco Systems against all claims, liabilities, damages, costs and expenses including legal fees arising out of any misuse of the Information, the Disclosed Information, the Web Site or breach of the User’s obligations under his agreement;.
l. that any creative suggestions, ideas, notes, drawings, concepts or other information contained in any Disclosed Information shall be deemed, and shall remain, the property of Paco Systems and Paco Systems shall be free to use any such creative suggestions, ideas, notes, drawings, concepts or other information for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products;
m. that it will not post information to any Web Site Bulletin Boards, Forums or Chat Rooms which is unlawful, threatening, harassing, abusive, defamatory or obscene, or any content the publication of which violates the rights of any third party. Paco Systems and those acting on behalf of Paco Systems have the right to remove and/or ban users that are seen to contravene this disclaimer.
4. Exclusion of Liability/Disclaimer
4.1 Paco Systems provides the Web Site and the Information on an “as is” basis and makes no warranty or representation whatsoever about the availability, completeness, accuracy, satisfactory quality, and/or fitness of the same for a particular purpose. The probity of any advertisers and the veracity of any advertisements have not been checked by Paco Systems and any information submitted or any reliance placed on the same is entirely at the risk of the User;
4.3 Paco Systems excludes all liability (to the extent permitted by law) in respect of; a. any advertisements or other web sites which can be accessed via the Web Site; b. any information provided by third parties which can be accessed via the Web Site or which are contained in the information and the Disclosed Information; c. any damage to the User, the User’s computer hardware, software or other material or equipment resulting from the user accessing or using the Web Site, the Information or the Disclosed Information;
4.4 Except where notified in specific terms and conditions applicable to any children’s sections of websites, Paco Systems exercises no monitoring nor editorial control over any Web Site Bulletin Boards, Forums or Chat Rooms and accepts no responsibility for any views expressed or any other statement made or action taken in connection with such online elements of the Web Site. Notwithstanding the foregoing, Paco Systems reserves the right to remove or edit any message or material for whatever reason.
4.5 Whilst Paco Systems uses all reasonable endeavours to exclude viruses from the Web Site it cannot ensure such exclusion and it accepts no liability for viruses and the User is therefore recommended to take all appropriate preventative measures and ensure all appropriate safeguards are in place before downloading information from the Web Site. Similarly, the User undertakes to take all appropriate protective measures and to ensure all appropriate safeguards are employed to prevent the introduction of viruses by the User to the Web site.
WHAT INFORMATION WILL WE BE COLLECTING?
We will be able to collect and store information comprising the following:- name, address, telephone number, e-mail address, post code, telephone number and details of the products purchased. We do not share these with any 3rd party. Where purchases are made via our web site, we will also store details of the products purchased by customers but we do not store or share credit card details. Where purchases are made via other means than interactively with our web site, details may be stored on paper to allow for the order processing and delivery to take place.
WHO ELSE WILL HAVE ACCESS TO THE INFORMATION?
The information can be accessed by our own staff.
HOW IS THE INFORMATION USED?
We may use the information we collect to track and monitor the usage of our web site, the response to advertisements carried on our web site and help us understand the patterns of site visitors. This will help us operate the web site more effectively and also assist us in business processes such as accounting, marketing and record keeping.
We do not store credit card details nor do we share customer details with any 3rd parties
HOW CAN I ACCESS MY PERSONAL INFORMATION?
You may request access to all your personal information that we collect on line and maintain in our database by emailing us
Policy Last Amended 7th March 2016.
6. Amendments to Terms and Conditions
Paco Systems reserves the right to vary these Terms and Conditions from time to time. The User’s continued use or access of the Web Site after such variation shall be deemed to confirm the User’s acceptance of any such variation. It is the User’s responsibility to check these Terms and Conditions regularly to determine whether any such variation has been made. If the User does not wish to be bound by any varied Terms and Conditions it should cease using and accessing the web site immediately.
If any provision of this Agreement shall be prohibited by or adjudged by a Court to be unlawful, void or unenforceable such provision shall to the extent required be severed from this Agreement and rendered unenforceable as far as possible without modifying the remaining provisions of this Agreement and shall not in any way affect the validity or enforcement of this Agreement.
8. No Waiver
No failure or delay on the part of any of the parties to this Agreement relating to the exercise of any right, power, privilege or remedy provided under this Agreement shall operate as a waiver of such right, power, privilege or remedy or as a waiver of any preceding or succeeding breach by the other party to this Agreement.
9. Entire Agreement
This Agreement comprises the full and complete understanding between the parties and supersedes all prior arrangements and undertakings whether written or oral appertaining to the subject matter of this Agreement.
This Agreement shall be governed by and construed in accordance with the laws of England the courts of which shall have non-exclusive jurisdiction.